Frequently Asked Questions (FAQs)
Find answers to the most common questions about [Your Product/Service]. If you can’t find what you’re looking for here, please contact us.
Safety Essentials Pte. Ltd. operates under a 14-day risk-free guarantee that commences from the date of physical delivery and receipt of the products.
It covers manufacturing and structural defects, such as issues with stitching, hardware, or zippers, provided they are reported within this 14-day window. Items showing signs of field use, dirt, or washing are excluded and will fail inspection.
We only provide local Singapore shipping and all In-Stock items are delivered within 2 business days.
Yes, customers may initiate size exchanges or returns for unworn, unaltered items in their original packaging during the 14-day guarantee period.
Outbound and return shipping costs for returns or exchanges are the customer’s responsibility unless the product received was defective or incorrect.
Contact our support team within the 14-day window to initiate your return or exchange, then securely pack items in their original packaging.
Yes, promotional discounts and seasonal sales are offered periodically. Check our homepage from time to time for active offers.
We operate primarily direct-to-consumer in Singapore local markrt only and does nof offer overseas shipping at this point of time
All orders are tracked by our system in place. A confirmation email with your tracking link is sent upon order confirmation upon 1 business day upon payment received.
Items in stock are delivered with 2 business days and all incoming stock has a confirmed timeline delivery of 7 business days. Items that are neither in stock or incoming are not available for ordering and we do not place order based on back orders availability.
Business days are Monday through Friday, excluding weekends and public holidays.
Upon order confirmation after payment has been received, a tracking number will be provided for you to check the location of your purchases
Tracking status are updated every hour to provide accurate information if the tracking numebr provided is showing nothing please contact us.